Pasta and cookies.... Sigh...

Today, we went to Pasta Mania at Cineleisure for lunch… Three of us (me, M and X) and we had a nice time; M bought new jewellery too… The spoiler, however, was soon to follow… As we took the escalator down to the ground floor, M’s beautiful long, white skirt got temporarily caught in the side of the escalator, causing some motor oil to touch the skirt. Thank God she managed to pull the skirt out of the machine in time; or some mishap might have occurred. We made our way to the basement washroom and I helped her the best I could (by squirting out soap for her; pathetic, I know) and she managed to get some of it off… But the thing had stained her skirt in a couple of places and since it was very dense oil, it proved really hard to remove. To make things worse, the silly hand dryer in the washroom was not working at all. Hence, we had to use an oscillating fan (yes, we did) to partially dry her skirt. When we finally got out of the washroom, it was 2.00pm so we made our way up again. To make her feel better, I bought her a white chip cookie from Subway, which turned out to be a disaster of sorts too… To know what happened with the cookies, please read my email to Subway below in grey…


To Whom It May Concern,

I am writing to inform the management about the difference in the standard of cookies being sold at various Subway outlets. On Wednesday, I purchased two cookies with my lunch order at the Far East Plaza outlet, a white chip and a double choc cookie. Both were baked to a much harder texture than normal, particularly the double choc cookie. I had to literally break it in pieces. Yet, today, when I purchased two white chip cookies at the Subway outlet at Cineleisure, it was the complete opposite. The cookies were not cooked at all! There was butter/oil seeping out of the cookies and the middle was not cooked at all, except for the outermost edges. I ended up eating raw cookie dough for dessert. This is unacceptable. Like me, there was another customer, a gentleman, who was queuing to purchase just cookies. If he had bought white chip cookies as well, I am sure he would have been disappointed too.

I would like to know if the cookies are pre-made or are they freshly made at the stores. If they are fresh, aren’t there specific instructions on baking time and oven temperatures for the outlet staff to follow? As I had purchased cookies for my colleagues as well for a treat, I ended up being severely embarrassed after they found the cookies to be undercooked. As both purchases were takeaways, I did not have the chance to inform the staff directly. I hope this is the last time such a thing happens at Subway’s outlets as the discrepancy between the outlets is alarming. It may inevitably cause the quiet loss of customers too. I urge the management to look into this matter for hygiene reasons as well. Not everyone has stomachs made for raw cookie dough.

Thank you very much for your attention. Do feel free to contact me should you wish for clarification on details on the above matter.

Some lunch it was huh?

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